Life Saving Medical Supply Chain Coordination 🩸
Despite differences across an international network of donor-patient registries,
I served as an experience design lead who supported the evolution of a web-based tool that provides a consistent, standardized experience for searching and ordering of life-saving cell therapy products used in cellular therapies.
This tool includes time-saving features that enhance accuracy, simplify ordering,
and continuously refine results using evidence-based data and user feedback.
Despite differences across an international network of donor-patient registries, I served as an experience design lead who supported the evolution of a web-based tool that provides a consistent, standardized experience for searching and ordering of life-saving cell therapy products used in cellular therapies.
This tool includes time-saving features that enhance accuracy, simplify ordering, and continuously refine results using evidence-based data and user feedback.
Life Saving Medical Supply Chain Coordination
Despite differences across an international network of donor-patient registries, I served as an experience design lead who supported the evolution of a web-based tool that provides a consistent, standardized experience for searching and ordering of life-saving cell therapy products used in cellular therapies.
This tool includes time-saving features that enhance accuracy, simplify ordering, and continuously refine results using evidence-based data and user feedback.
All information presented in this example is based on publicly available data and personal design contributions.
No confidential, proprietary, or personally identifiable information has been disclosed that isn't available publicly online.
Any insights or examples shared reflect my own work and perspective, and are presented for educational and illustrative purposes only.
For the record, all information presented in this example is based on publicly available data and personal design contributions.
No confidential, proprietary, or personally identifiable information has been disclosed that isn't available publicly online. Any insights or examples shared reflect my own work and perspective, and are presented for educational and illustrative purposes only.
For the record, all information presented in this example is based on publicly available data and personal design contributions.
No confidential, proprietary, or personally identifiable information has been disclosed that isn't available publicly online. Any insights or examples shared reflect my own work and perspective, and are presented for educational and illustrative purposes only.
Impact Summary 📏
• Captured + leveraged service blueprints to inform future backlog prioritization, drive business-accommodating innovation, and user-centered product improvements.
• Provided actionable insights via user panels to inform product roadmaps & satisfy felt-need to deliver incremental, measurable value to both business and end-user needs.
• Deployed an operational, maintainable, and developer-approved design system to meet the scalable needs of the business roadmap, technical feasibility of our digital product, and improved user experience.
3x Increased
Development Velocity
Sprint-over-Sprint with
Development-Approved Design System
6,660 Donor
& Patient Lives
Impacted in FY2020
10x Customer
Engagement
in Product Backlog Item Input
Due To User Panel Formation
Low, Medium, & High Fidelity Experiences 🧩
Whether a team needs loose concepts of how something could look or high fidelity workflows of applied visual patterns, there are a variety of ways to align technical feasibility, user need, and business value into an informed representation of how to move forward.
Current State Understanding 🔍
Current State
Understanding 🔍
Coordinating discussions between technology, business, subject matter experts, & enterprise architects to flesh out a mutual understanding of what aspects of the business are connected, dependent, and showing up for our customers.
Definition of Success ✅
Aligning budgets & project timelines to expected user outcomes helped empower our product teams to more informed digital product discussions & clarity on services spanning across the organization.
Landing on a mutually understood vision for where a product or service is—as well as where it plans to be—helped inform milestones & goals to get there as well as informed the plan to execute the work to be done to deliver the most impact to the most users.
Deliver a Solution—for the Business & Our Users 🤝🏻
The benefits of establishing & maintaining a more user centered design system & operational process included:
• Coordinate on+off shore design resources to deliver consistent, development-approved concepts that meet business & user needs
• Ability to organize & facilitate a user panel of more than two dozen customers twice a month for perpetual feedback on release cycles & future development work
• Continue to implement analytics to confirm feature usage & consider deprecating unused functions of the product to reduce essential maintenance capacity
Future State 🚀
We took an iterative approach to meeting the needs of specific user groups- internal and external— and delivering incremental value with specific feature-releases was crucial to the success of this project. Narrowing the focus of the project and agreeing on scope with necessary stakeholders led to small wins and a big improvement to business operations and an experience the public user group had never seen before.
With the needs and wants of all potential users to the system considered and captured, the team had a clear list of features to inform a roadmap. Breaking the scope of work down into bite-size pieces led to an efficient use of time by all team members and a backlog of work that will continue to bring value to the end-users for quite some time.
We did it as a team. ✊🏻
Kerri Heinen
Principal Software Product Owner @Medtronic
Jared joined our company’s top priority technology project at a critical point in the delivery and seamlessly became a key member of the UI/UX team. His professional and respectful collaboration style along with his positive attitude are a welcome addition to the challenges inherent in large, complex enterprise project.
Ulyana Barysenka
User Experience Designer @Coherent Solutions (Poland)
He has strong ability to dive deep in the problem and find a design solution to satisfy both the user and the business.
Deliver a Solution—for the Business & Our Users 🤝🏻
The benefits of establishing & maintaining a more user centered design system & operational process included:
• Coordinate on+off shore design resources to deliver consistent, development-approved concepts that meet business & user needs
• Ability to organize & facilitate a user panel of more than two dozen customers twice a month for perpetual feedback on release cycles & future development work
• Continue to implement analytics to confirm feature usage & consider deprecating unused functions of the product to reduce essential maintenance capacity
Future State 🚀
We took an iterative approach to meeting the needs of specific user groups- internal and external— and delivering incremental value with specific feature-releases was crucial to the success of this project. Narrowing the focus of the project and agreeing on scope with necessary stakeholders led to small wins and a big improvement to business operations and an experience the public user group had never seen before.
With the needs and wants of all potential users to the system considered and captured, the team had a clear list of features to inform a roadmap. Breaking the scope of work down into bite-size pieces led to an efficient use of time by all team members and a backlog of work that will continue to bring value to the end-users for quite some time.
We did it as a team. ✊🏻
Kerri Heinen
Principal Software Product Owner @Medtronic
Jared joined our company’s top priority technology project at a critical point in the delivery and seamlessly became a key member of the UI/UX team. His professional and respectful collaboration style along with his positive attitude are a welcome addition to the challenges inherent in large, complex enterprise project.
Ulyana Barysenka
User Experience Designer @Coherent Solutions (Poland)
He has strong ability to dive deep in the problem and find a design solution to satisfy both the user and the business.
📍
Made in Wisconsin
Refined in Minnesota
📍 Made in Wisconsin | Refined in Minnesota
📍 Made in Wisconsin | Refined in Minnesota
Impact Summary 📏
• Captured + leveraged service blueprints to inform future backlog prioritization, drive business-accommodating innovation, and user-centered product improvements.
• Provided actionable insights via user panels to inform product roadmaps & satisfy felt-need to deliver incremental, measurable value to both business and end-user needs.
• Deployed an operational, maintainable, and developer-approved design system to meet the scalable needs of the business roadmap, technical feasibility of our digital product, and improved user experience.
10x Customer
Engagement
in Product Backlog Item Input
Due To User Panel Formation
3x Increased
Development Velocity
Sprint-over-Sprint with
Development-Approved Design System
Impact Summary 📏
• Captured + leveraged service blueprints to inform future backlog prioritization, drive business-accommodating innovation, and user-centered product improvements.
• Provided actionable insights via user panels to inform product roadmaps & satisfy felt-need to deliver incremental, measurable value to both business and end-user needs.
• Deployed an operational, maintainable, and developer-approved design system to meet the scalable needs of the business roadmap, technical feasibility of our digital product, and improved user experience.
10x Customer
Engagement
in Product Backlog Item Input
Due To User Panel Formation
3x Increased
Development Velocity
Sprint-over-Sprint with
Development-Approved Design System
Low, Medium, & High Fidelity Experiences 🧩
Whether a team needs loose concepts of how something could look or high fidelity workflows of applied visual patterns, there are a variety of ways to align technical feasibility, user need, and business value into an informed representation of how to move forward.
Deliver a Solution—for the Business & Our Users 🤝🏻
The benefits of establishing & maintaining a more user centered design system & operational process included:
• Coordinate on+off shore design resources to deliver consistent, development-approved concepts that meet business & user needs
• Ability to organize & facilitate a user panel of more than two dozen customers twice a month for perpetual feedback on release cycles & future development work
• Continue to implement analytics to confirm feature usage & consider deprecating unused functions of the product to reduce essential maintenance capacity
Future State 🚀
We took an iterative approach to meeting the needs of specific user groups- internal and external— and delivering incremental value with specific feature-releases was crucial to the success of this project. Narrowing the focus of the project and agreeing on scope with necessary stakeholders led to small wins and a big improvement to business operations and an experience the public user group had never seen before.
With the needs and wants of all potential users to the system considered and captured, the team had a clear list of features to inform a roadmap. Breaking the scope of work down into bite-size pieces led to an efficient use of time by all team members and a backlog of work that will continue to bring value to the end-users for quite some time.
Kerri Heinen
Principal Software Product Owner @Medtronic
Jared joined our company’s top priority technology project at a critical point in the delivery and seamlessly became a key member of the UI/UX team. His professional and respectful collaboration style along with his positive attitude are a welcome addition to the challenges inherent in large, complex enterprise project.
Ulyana Barysenka
User Experience Designer @Coherent Solutions (Poland)
He has strong ability to dive deep in the problem and find a design solution to satisfy both the user and the business.